Frequently Asked Questions

Palette Design is an online retailer. We do not have a showroom you can visit.

We will look at your total order and offer the best prices possible.

We are mindful of the added freight cost to you and have guide rates for each area. Where possible we will subsidise this cost. Shipping rates are calculated on the delivery destination and size and weight of the item.

This depends on where you are located in New Zealand. Please allow anywhere from 3 – 14 working days. Most orders take between 5 – 7 working days.

Please email us at deb@palettedesign.co.nz. Or phone me on 021 420 589.

Absolutely providing the product has been re-ordered. We will ask for a deposit to back order items.

All our prices shown on our website are inclusive of GST.

Palette Design cannot take goods back on a change of mind basis. We endeavour to provide as much information about the product as possible so your decision to purchase is an informed one.

Please inspect the item for any faults or damages at the time it is delivered. Please make notes of any defects. If possible take a photo of the fault or damage.

Palette Design must be notified within 24 hours of your delivery. No claims will be accepted outside this period. Faulty or damaged goods may be returned only by an approved carrier. A refund will be issued on receiving returned faulty or damaged goods. Please email any damages, faults or concerns to deb@palettedesign.co.nz

Palette Design will meet their obligations under the Consumer Guarantees Act (1993).

In some cases, yes. Please enquire with us.

Palette Design Ltd is based in the Manawatu. Products are dispatched from many locations nationwide.